Privacy Policy
How XOOM Transglobal Logistics collects, uses, and protects your personal information.
Last updated: January 1, 2026 · Effective: January 1, 2026
Your privacy matters to us. This policy explains in plain language how we handle your data. We will never sell your personal information to third parties. Please also read our Terms of Use and Cookie Policy.
1. Overview
XOOM Transglobal Logistics L.L.C. ("XOOM TGL", "we", "us", or "our"), a company incorporated in Dubai, United Arab Emirates and part of XOOM Group, operates the website xoomtgl.com and related logistics services in full compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021 on Personal Data Protection — PDPL).
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our services, or submit a Request for Quote (RFQ). Please read this policy carefully. By using our services you consent to the practices described herein, as governed by our Terms of Use.
2. Information We Collect
We collect information you provide directly and information gathered automatically when you use our website.
Information you provide:
- Name, company name, and job title when submitting an RFQ or contact form
- Email address and phone number for correspondence and quote delivery
- Shipment details (origin, destination, cargo type, weight, timeline) when requesting logistics services
- Communications you send us via email or WhatsApp
Information collected automatically:
- IP address, browser type, and operating system
- Pages visited, time spent, and referral URLs
- Device identifiers and approximate geographic location
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and respond to your RFQ and logistics enquiries
- To provide, operate, and improve our logistics services and technology platform
- To communicate with you about shipment status, updates, and service notifications
- To send you relevant commercial communications (with your consent, where required)
- To comply with legal and regulatory obligations in the UAE and applicable jurisdictions
- To detect, prevent, and address fraud, security incidents, or technical issues
- To analyse website performance and user experience
4. Sharing Your Information
We do not sell, rent, or trade your personal data.
5. Cookies & Tracking Technologies
6. Data Retention
7. Your Rights
8. Security
9. Children's Privacy
10. Changes to This Policy
11. Contact Us
XOOM Transglobal Logistics L.L.C.
15th Floor, Al Moosa Tower 1 ...
connect@xoomtgl.com
WhatsApp Us
Monday – Saturday: 9:00 AM – 6:00 PM